How to Manage the Mediocre?
Tom Preston’s thoughts as featured in The Financial Times, written by Ryhmer Rigby – To read the original article, please click here.
Mediocrity, like performance, is a mixture of skills, knowledge, potential and attitude. So an employee could be underperforming because they don’t understand their job fully, they lack the potential to do it or because they cannot be bothered or are unengaged.
Tom Preston, an executive coach at The Preston Associates, says that it is usually one of the last two: “Today, technical skills are becoming commoditised, so the real driver of performance is attitude.”